I just spoke with Kayla from Snappy Screen who called me at 9pm with her personal cell number to rectify the problem I had previously complained about. I did indeed find the springs and she couldn’t have been more gracious and accommodating. Now THIS is customer service!
I’m happy to recommend this product after all and apologize for my initial reaction.
Just received and both sanitizers are missing the springs which are necessary to make it work. Additionally, the package was IMPOSSIBLE to open after getting the liquid out. I literally broke a pair of scissors getting the bottom part open.
The scent of this really grew on me as I started to use it! It kind of smells like men's body wash so more on the masculine side, but now I cannot get enough of it. Such a sleek little device too!